Know before you go
A short guide to a fast visit. Most delays come from missing documents or HMO codes, and both are easy to avoid.
Before you come, and what to bring
Before you come
- Book ahead to skip the walk-in queue
- Ask whether your tests need fasting
- HMO enrollees: book at least 2 hours ahead so we can request authorisation
- Drink water before pelvic or pregnancy scans
- Wear loose clothing if a scan or procedure is planned
Bring with you
- Photo ID (national ID, driver's licence or staff ID)
- HMO card or enrollee number
- Your doctor's request form, if you have one
- Previous results and scan reports
- A list of current medicines
- Your employer's medical form, for pre-employment checks
Using your HMO at Harbour Fern
Show your HMO card at registration. We verify cover and request any authorisation code while you wait, so you know what is covered before anything is done.
- NHIA
- Hygeia HMO
- AXA Mansard Health
- Reliance HMO
- Leadway Health
- Avon HMO
- Clearline HMO
- Total Health Trust
If a service is not covered by your plan, you are told the self-pay price before it is provided. No surprise bills.
Practical questions
How long will I wait?
Booked patients are usually seen within 15 minutes of their slot. Walk-ins averaged 38 minutes from arrival to consultation between July and September 2026.
How can I pay?
Card, bank transfer, POS and cash. Corporate clients can be invoiced monthly.
Do you admit patients?
No. Harbour Fern is an outpatient centre. If you need admission, we arrange a transfer to a partner hospital in Port Harcourt and send your notes and results ahead.
Do you see children?
Yes, from infancy. Children with a high fever or difficulty breathing are seen first at triage.
Is my information confidential?
Yes. Records are stored electronically with restricted access. Results are released only to you, your referring doctor or, with your written consent, your employer.
Who handles complaints and feedback?
Ask the front desk for a feedback form or email frontdesk@harbourfern.com. Our Centre Director, Emeka Nwosu, reviews every written complaint and replies within five working days.
Quietest times: weekdays 11:00 - 14:00 and Saturdays after 10:00. Fasting blood tests make 07:00 - 09:00 our busiest window.
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